Returns & Exchanges
At France Laure, we are committed to your skin's satisfaction and offer a seamless return process for products purchased within 30 days. If a formula does not meet your expectations, we provide easy exchanges or full refunds to ensure your professional skincare routine remains perfect.
Initiate Your Request
Contact our professional concierge team via email with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare the Package
Carefully pack the unused or gently used products in their original packaging to ensure they are protected during transit back to our laboratory.
Ship to France Laure
Affix the provided shipping label or send your package to our distribution center using a tracked shipping method for secure delivery.
Quality Inspection & Refund
Once our specialists verify the contents, your refund will be processed to your original payment method or an exchange will be dispatched within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing